User Portal Upgrade
Published: 2026-02-09
We're pleased to announce the immediate availability of our new customer portal user interface. The new UI is designed to simplify access to common...
Call Block list
Published: 2024-03-21
We're pleased to announce the immediate availability of our new call block list feature for client trunks. This allows customers to add single DID...
Conditional Call Forwarding now available on all SIP Trunks
Published: 2023-10-27
We're pleased to announce the immediate availability of conditional Call Forwarding options for all trunks. This includes busy, timeout,...
Free public Looking Glass server
Published: 2023-07-19
Part of our ongoing commitment to clients is tools needed to troubleshoot network connectivity to their cloud/colo with Incentre. We're pleased to...
Email MFA option
Published: 2022-10-05
Email multi-factor authentication is now enabled for all accounts. As an added security measure we'd strongly recommend users enable this features...
Public STUN server
Published: 2022-02-22
We're please to make publicly available our STUN server at: stun.incentre.net. Ports 3478 / 5349 (SSL). TURN is also available, though a use-case...
Automated LNP updates via email
Published: 2021-04-09
A new field called "LNP Email Contact" is available to the primary login for your organization. If your organization has a unique address for...
SMS is now live on all SIP Trunks!
Published: 2021-04-01
You can enable SMS by navigating to your Trunk > List DIDs > [your DID] > SMS. This functionality allows for SMS to be delivered via email, webhook...
USA DID ordering now available!
Published: 2021-03-12
DID ordering for US DIDs is now available within your trunk. DIDs are searchable AND individually selectable.
To access the order process please...
CNAM / e911 now available via API
Published: 2021-02-26
Please see updated documentation for details: https://docs.google.com/document/d/1vH2y5iXy67UYL68-gRL_qZI_ShpZFhmgKwlb1NR2Yvg/edit?usp=sharing...
Automated Port-in and LNP History
Published: 2021-02-20
Port-ins and LNP history are now live! Submit and track your port requests under the VoIP Actions tab!
New port submissions will be automatically...
Automated CNAM / 911 updates
Published: 2020-02-14
We're pleased to announce the immediate availability of CNAM and 911 updates for all subscriber Trunk DIDs. This service is now available to all...
Local Number Portability and Network Footprint
Published: 2020-02-07
In preparation for our interactive porting feature we've updated our Network Footprint and Local Number Portability tools. Please see the "More...
DID real-time ordering and cancellations are now live
Published: 2020-02-07
We're pleased to announce the immediate availability of DID ordering across our entire list of Ratecenters. This service is now available to all...
Qualification tool maintenance
Published: 2020-01-14
Retail internet service qualification will be temporarily disabled Jan15-22 while upgrades are performed. Manual ordering is still available,...
Server Upgrades
Published: 2014-07-31
We are pleased to announce that RackNine has completed the following server upgrades:
Migrated from 2x Quad Core to 4x Quad Core Xeon 3.0Ghz on...
RackNine implements Installatron
Published: 2014-04-28
We are pleased to announce that all of our web hosting accounts now include Installatron, a one-click web application installer that...