News: DID real-time ordering and cancellations are now live

Published: 2020-02-07

We're pleased to announce the immediate availability of DID ordering across our entire list of Ratecenters. This service is now available to all clients with active SIP Trunk/PBX services in their client portal.


To order DIDs:


  1. Click on your "Client Area" first to login.

  2. Once logged-in, select "Services" > "VoIP SIP Trunks"

  3. Click on the appropriate trunk

  4. Click "Order new DID" on the menu

  5. Choose the appropriate Rate Center, and select an available DID

  6. Click "Place Order" (will not be active until a DID is selected

  7. Wait for confirmation


To perform an operation on a DID:


  1. Click on your "Client Area" first to login.

  2. Once logged-in, select "Services" > "VoIP SIP Trunks"

  3. Click on the appropriate trunk

  4. Select "List DIDs / DID operations"

  5. To the right of the DID you wish to cancel, click "cancel". Confirm.

  6. Wait for confirmation


DIDs will be immediately activated on the selected trunk. Please test the number before publishing.