Call Block list

Published: 2024-03-21

We're please to announce the immediate availability of our new call block list feature for client trunks. This allows customers to add single DID and wildcard values for incoming calls that when entered will be rejected at the trunk level. Please visit Services > SIP Trunks > [your trunk] > Manage ...

Conditional Call Forwarding now available on all SIP Trunks

Published: 2023-10-27

We're pleased to announce the immediate availability of conditional Call Forwarding options for all trunks. This includes busy, timeout, unavailable, and unconditional forward options ensuring calls always flow from the trunk, even in the event of remote system outage. To activate these features ...

Free public Looking Glass server

Published: 2023-07-19

Part of our ongoing commitment to clients is tools needed to troubleshoot network connectivity to their cloud/colo with Incentre. We're pleased to announce the immediate availability of our public Looking Glass server. Customers can ping, traceroute, and check routing for remote IPs through our ...

Email MFA option

Published: 2022-10-05

Email multi-factor authentication is now enabled for all accounts. As an added security measure we'd strongly recommend users enable this features under "My Account"

Public STUN server

Published: 2022-02-22

We're please to make publicly available our STUN server at: Ports 3478 / 5349 (SSL). TURN is also available, though a use-case will be required.

Automated LNP updates via email

Published: 2021-04-09

A new field called "LNP Email Contact" is available to the primary login for your organization. If your organization has a unique address for managing LNP please provide it here for updates as they become available. The default address for LNP updates will be the primary client email.

SMS is now live on all SIP Trunks!

Published: 2021-04-01

You can enable SMS by navigating to your Trunk > List DIDs > [your DID] > SMS. This functionality allows for SMS to be delivered via email, webhook (API), or forwarded to another SMS-enabled number like a cell phone. You can can also store and download SMS for up to 90 days.

USA DID ordering now available!

Published: 2021-03-12

DID ordering for US DIDs is now available within your trunk. DIDs are searchable AND individually selectable. To access the order process please go to Services > VoIP SIP Trunks > [trunk name] > Order DIDs - USA. Note that this service requires a trunk on the new cluster. If ...

CNAM / e911 now available via API

Published: 2021-02-26

Please see updated documentation for details: Requires valid + active DID in system. API reflects GUI options. If you have any questions about using the API please email

Automated Port-in and LNP History

Published: 2021-02-20

Port-ins and LNP history are now live! Submit and track your port requests under the VoIP Actions tab! New port submissions will be automatically processed and associated with your trunk, and port status updates are available via the LNP History link. This includes most historical ports for your ...

Automated CNAM / 911 updates

Published: 2020-02-14

We're pleased to announce the immediate availability of CNAM and 911 updates for all subscriber Trunk DIDs. This service is now available to all clients with active SIP Trunk/PBX services in their client portal. To add/update/delete CNAM and 911 information for a DID: Click on your "Client ...

Local Number Portability and Network Footprint

Published: 2020-02-07

In preparation for our interactive porting feature we've updated our Network Footprint and Local Number Portability tools. Please see the "More Info" tab of your menu for details. These services are constantly updated as new Rate Centers become available, and are free to use and download.

DID real-time ordering and cancellations are now live

Published: 2020-02-07

We're pleased to announce the immediate availability of DID ordering across our entire list of Ratecenters. This service is now available to all clients with active SIP Trunk/PBX services in their client portal. To order DIDs: Click on your "Client Area" first to login. Once logged-in, select ...

Qualification tool maintenance

Published: 2020-01-14

Retail internet service qualification will be temporarily disabled Jan15-22 while upgrades are performed. Manual ordering is still available, please place an order using the wholesale residential internet tool for your desired service class and speed.

Server Upgrades

Published: 2014-07-31

We are pleased to announce that RackNine has completed the following server upgrades: Migrated from 2x Quad Core to 4x Quad Core Xeon 3.0Ghz on each of our servers: The benefits of this upgrade are very significant because the new Quad Core processors include two separate dual-core dies, as ...

RackNine implements Installatron

Published: 2014-04-28

We are pleased to announce that all of our web hosting accounts now include Installatron, a one-click web application installer that provides a graphical interface and automation tools designed to simplify the process of deploying and managing web applications. Installatron allows you to ...